Shipping,Returns,Ordering

How to order?

• By Internet
• By Mail
• By Phone
• By Fax 

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Shipping Questions?

• Shipping
• Holiday Schedule
• Damages

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Returning Items?

• Returns 

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Payments?

• Payment Methods

For your convenience, HardLeanBody offers the following easy ordering options: 

By Internet 
You can place your order directly on the World Wide Web via our Easy and Secure Shopping Cart System. Simply click on the "Add to Cart" button next to the product you select, your shopping cart will be automatically updated with the item, quantity and the sales total. You can continue to shop at your convenience or proceed directly to checkout at any time simply by clicking the "Order" button at the bottom of the order screen. You can also change, add to, subtract from, or delete your order at any time in the order page. Online orders are processed and shipped within 24 to 48 hours regardless of shipping method chosen. Once your order has been submitted you must call to make any corrections or changes. It can not be changed online once submitted. 

All Internet Orders must be shipped to the billing address of the credit card holder or the cardholders commercial work address. All Internet Orders over $200 may be sent signature required. Please make sure that the name and address you enter as the billing address (the address where your credit card statement is sent) is correct. In the event that the name and address entered on the order does not verify with the bank, we will make every attempt to notify you. 

If the name and address you enter does not match the name and address that the issuing bank has as the billing address and you do not respond within 48 hours of our return e-mail then your order may be cancelled. 

HardLeanBody will not process an order from an anonymous e-mail account. 

The receipt of an e-mail confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. HardLeanBody reserves the right, without any prior notification, to limit the order quantity on any item(s) and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. 

We are not responsible for typographical errors of any kind. Products that are added to the "shopping cart" are based solely on the user's selection and these selected items are not altered by any HardLeanBody employee. If there are any discrepancies with your order, please refer to the order confirmation email sent to you once your order is complete, and immediately contact a Customer Service Representative at 1-877-566-1627 . HardLeanBody is not responsible for any additional charges as a result of wrong product selection, duplicate order submission or refusal of delivery. 

By Telephone 
You can order by calling us Monday to Friday from 9am to 8pm CST and Saturday 9am to 6pm CST, Sunday 12pm to 6pm CST at 1-877-566-1627. Our sales and customer service representatives are standing by to process your order and answer any questions you might have. From outside of the US, you can reach us at 1-877-566-1627 . 

By Mail 
You can mail your completed order form along with payment by credit card, check or money order (US Funds only please) to: HardLeanBody, 2091 Stockwell RD, Suite 10, Bossier City, LA 71111  . Please click here to download  and print our order form. (Note: All personal checks are held for 12 business days before the order will ship.) 

By Fax 
You can fax your credit card order to us at 1-877-566-1627 . Please click here to download and print our order form. 

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Bank / Credit Card Holds 

• When you place your order from our website, we send what is called an authorization request to your Bank or Credit Card Company. This request includes the amount of the order as well as the billing information you included on the order form. At the time you place your order, this is only an authorization, not a charge against your credit card. You are not actually charged until the order ships from our warehouse.
• An authorization is only a hold on the funds for a possible future transfer of funds. This hold is temporary and if the transaction isn't settled it will expire without any action. It is not a completed transaction and no funds are transferred at the time you place your order. The time it takes for an authorization to expire on its own is dictated by your bank. Times vary between 3 and 30 days, with 7 to 14 days the average. The banks do not provide any mechanism for us to "drop" an authorization against your account.
• Each time you submit the order and receive an error message another temporary authorization hold will be placed on your card; we highly recommend copying the information directly from your bank or credit card statement to the online form to avoid this.
• Our automated credit authorization procedures require that you enter your EXACT billing information as it appears on your credit card statement. Failure to do so may result in your bank performing an authorization hold against your credit card account that is ultimately rejected by our banking systems as a valid transaction. If you try placing your order multiple times with incorrect information, you run the risk of placing multiple authorization holds against your Bank / Credit Card account.

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Payment Policies 

At HardLeanBody.com we accept the following credit cards: 

Credit Cards 

• Visa
• Mastercard
• American Express
• Discover
• Debit or Check cards that have the Visa or Mastercard logo appearing on them

When using a Credit Card please make sure:

• Your credit card is valid
• Enter the correct expiration date
• There is enough credit available
• You know your billing address 
  (the same address where the bank sends your monthly statement)

When you place an online order, we authorize your credit/debit card to make sure sufficient funds are available. The financial institution places a hold on funds equal to your order total until the order is fulfilled. This hold will also apply to any items backordered until items come into stock and are shipped. 

If your order is canceled, the financial institution that issued your card determines the time required to remove the authorization. The authorization will automatically expire based on the type of card used for payment. The following is the estimated period of time from the point of authorization to automatic expiration of the authorization for common methods of payment. 

If your order is backordered or the item does not ship by the time the authorization automatically expires, another authorization will be required at the time the merchandise ships. If you need more information, please call your bank or credit card company 

Money Orders Drawn in US Funds 
Money Orders are processed and shipped within 24-48 hours of being received. 

Checks Drawn in US Funds 
In order to maintain our low prices, it's necessary for us to wait for checks to clear your bank and ours before shipment--allow an extra 12 business (working) days. We apologize for any inconvenience this may cause. 

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Shipping Rates & Methods 

APPROXIMATE DELIVERY TIME FOR CREDIT CARD ORDERS FOR IN-STOCK MECHANDISE IS BETWEEN 2 TO 10 WORKING DAYS DEPENDING ON DESTINATION. THERE IS NO SHIPPING ON SATURDAY, SUNDAY, OR HOLIDAYS. THERE ARE NO HANDLING FEES. 

HardLeanBody is not responsible for shipping delays due to inclement weather. 

HardLeanBody is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment / suite / office number / name etc.) and your package is lost, HardLeanBody is not responsible. If you enter your address incorrectly on the website, and need it re-routed by UPS to the correct address, you will be charged an additional $10.00 fee to cover costs. HardLeanBody also has the right to charge return shipping fees on orders that are refused by the customer. Your order may also be delayed. 

If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modifications to your shipment. If your order is lost or delivered to the incorrect address, we again are not responsible. 

How do I enter an APO or FPO address?  

When you come to the Shipping and billing page, please follow these steps when entering an APO or FPO address as your ship to destination: 

• Enter the recipient's full name and address in the relevant fields.

• First, you must change the Country field. Select “United States APO/FPO” before proceeding. (Do NOT select the actual country which you are stationed.)

• In the State field select one of the following; AA (Armed Forces America), AE (Armed Forces Europe) or AP (Armed Forces Pacific).

• Enter the appropriate five digit zip code or six digit postal code (Do NOT include the “plus four” part of the zip code)

• Select shipping method. (Please note: US Priority Mail is the only method of shipping that you may select when shipping to this type of location.)

What is an APO address or an FPO address? 

• APO stands for "Army Post Office," and is associated with US Army or Air Force installations.

• FPO stands for "Fleet Post Office," and is associated with US Navy installations and ships in the United States.

UPS Ground 

PLEASE NOTE: UPS does not deliver to PO Boxes or military APO or FPO addresses. If you require shipment to a PO Box or military address your order will be sent via US Postal Service. 

Express shipping rates are determined by order weight and destination points. Post Office Box orders are shipped via US mail and will be subject to the appropriate charges. APO and FPO are shipped via US mail and actual shipping rates apply. 

For destinations in Alaska, Hawaii and Canada, you pay shipping charges based on the actual weight and destination of the package. All packages to these locations are shipped via the US Postal Service. If the wrong method of shipping is chosen we will correct it and you will be charged the appropriate amount. 

UPS ground reaches every real address throughout the 48 continental United States. 
UPS guarantees all residential and commercial packages coast to coast. 

FREE SHIPPING OFFER ONLY VALID FOR UPS GROUND DELIVERIES IN THE 48 CONTINENTAL US STATES.* 

Please note: RTD's and extremely heavy packages weighing in excess of 75lbs or orders that need to be shipped by pallet may require extra shipping charges. You will be contacted with the appropriate shipping charges prior to shipment of your order. 

*Offer subject to change without notice.  
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, Calculate Time & Cost. 

UPS Next Day Air® 
UPS next day air guarantees next business day delivery for all orders placed by 3:00 pm EST. throughout the 48 continental US states. 

UPS 3 Day Select® 
UPS 3 day select guarantees delivery within three business days for all orders placed by 3:00 pm EST. throughout the 48 continental US states. 

UPS Second Day Air® 
UPS 2nd day select guarantees delivery within two business days for all orders placed by 3:00 pm EST. throughout the 48 continental US states. 

UPS Holiday Schedule 
The following Holidays are observed by UPS and therefore no pick up or deliveries will occur on these days: 
In the United States, UPS observes the following holidays: 

• Memorial Day - May 31, 2010

• Independence Day (observed) - July 5, 2010

• Labor Day - September 6, 2010

• Thanksgiving Day - November 25, 2010

• Day after Thanksgiving - November 26, 2010

• Christmas Day - December 25, 2010

• New Year's Eve - December 31, 2010

• New Year's Day - January 1, 2011

• Christmas Week

Thrusday, Dec. 23rd 

Normal pickup and delivery service for air and ground packages. Next Day Air packages picked up today will arrive on Thursday, Dec. 24th. 2nd Day Air packages picked up today will arrive on Tuesday, Dec. 28th. 

Friday, Dec. 24th, Christmas Eve 

Normal delivery service for air and ground packages. No UPS Ground pickup service today. Next Day Air packages picked up today will be delivered on Monday, Dec. 28th and 2nd Day Air packages picked up today will be delivered on Monday, Dec. 28th. 

Saturday, Dec. 25th, Christmas 

No UPS pickup or delivery. 

• New Year's Eve - December 31, 2010

• New Year's Day - January 1, 2011

If your order is lost please contact us at 1-877-566-1627 
to speak with a Customer Service Representative. They will contact UPS to have a tracer or driver follow up initiated. The process takes 2-8 business days to complete. If your parcel is located it will then be delivered to you. If they are unable to locate your order they will then issue us a claim and then your order will be reshipped. 

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Return Policy 

If you are dissatisfied with any product, you must email customerservice@HardLeanBody.com  or call 1-877-566-1627.
 Monday to Friday from 9am to 8pm CST and Saturday 9am to 6pm CST, Sunday 12pm to 6pm CST
within 14 days of the shipment date to receive authorization and return instructions, provided that the product is backed by a manufacturer's guarantee or is unopened and in original, saleable condition. 

We make every attempt to assure that you receive the item(s) you ordered. Every item is scanned and orders are weighed for accuracy before they are shipped. In the rare occasion that an item is omitted or you receive the incorrect item(s) DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error or missing products must be reported in 48 hours of receipt. We will then work with you to resolve the situation (refund, replacement). Please call us during our normal business hours (Monday through Friday, from 9:00am to 8:00pm CST) or rma@HardLeanBody.com  for a Return Authorization number. A "RA" number must be included on the shipping label / package or we will refuse the parcel. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of receipt. Please make sure that all returns are properly insured. Please retain your receipts for verification in the event that your package is lost. If we do not receive the package you will not be credited. 

Products cannot be returned because you do not like a particular flavor. 

NOTICE: Certain items (such as protein bars) that are sent to warm weather locations or shipped during the summer months can melt. We take every precaution to make sure that all of our products are shipped in fresh condition. We cannot accept returns on heat damaged products. 

All re-salable products can be returned for a full refund of the purchase price. Re-salable products must be sealed, unopened, and in original packaging. Products must be shipped back to HardLeanBody at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get damaged or lost when returned, we cannot grant refunds. 

In the event that we send you an item other than the one you ordered, do not open the product or you will void your right to return it to us. 

NOTICE: Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. 

PLEASE NOTE: HARDLEANBODY CAN NOT ACCEPT RETURNS ON ANY BOOK OR DVD. 

Additional Return Information:

• No Unauthorized Returns. Orders sent back without return Authorization Number clearly marked on the box will be refused. 
• No Returns After 30 Days from date of delivery.

• No Shipping charges will be refunded.

• No Returns on Opened Merchandise. Unless product otherwise states and only with a return authorization number.

• To check on the status of a returned item, please email customerservice@HardLeanBody.com

• On all exchanges, a shipping charge of $5.95 will be applied.

• We do not accept returns on MuscleTech products. Returns for that product line are handled by the manufacturer and therefore you must contact them directly.

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Damages 
Any merchandise received damaged must be reported to HardLeanBody within 24 hours of receipt. We will contact the shipper for inspection of the box and contents. Do not dispose of an packing materials as they will be inspected by the shipper. Please call 1-877-566-1627 
 to speak with a Customer Service Representative for instructions.